ORDERS

Delivery Times: If an item is listed as IN STOCK, please allow two business days for order processing. Once your order ships, you will get a notification via email, with a tracking number. If an item is listed as MADE TO ORDER, order processing can take two to four weeks. If you would like an item expedited for a specific deadline, please email us before placing your order.

Shipping: Orders ship via FedEx Standard Overnight. If you require another option (messenger, First Overnight, International) please email us for a quote.

Cancellations: If for any reason you want to cancel an order, please contact us within one business day. Once shipped, items cannot be cancelled.

Gifts: No payment information is included on paperwork shipped with an order (all receipts, etc, are sent via email) so all orders are suitable to be received as gifts. If you would like gift wrapping or to include a personal message with your order, please let us know.

Sales Tax: 8.875% sales tax applies to all orders shipped within New York State.

Returns & Exchanges: We hope you love your jewelry. If you are not completely happy with your purchase,  we will replace it with another piece or issue a store credit. Please note we cannot take returns or exchanges on any item that shows evidence of customer wear or damage.  (For changes to any piece that has been worn or damaged, please see thesection on refinishing.) Customer is responsible for shipping charges and assumes liability for the value of the piece until it reaches us safely. Please contact us for RMA number and return shipping address.

Modification, Refinishing & Repairs: Once worn, an item is not eligible for return or exchange. If a worn item requires modification, refinishing, repair or replacement, please let us know. In some cases we can provide a cost estimate via email; in other cases we must inspect the piece in order to determine costs. Customer is responsible for shipping charges and assumes liability for the value of the piece until it reaches us safely. Please contact us for more information.

Custom pieces: If you are interested in a style not offered for sale on this site, or a custom piece from Roule & Company (design, materials or specifications not normally carried by us), please email us.